Hardwood Floor Cleaning and Coating

Are your technicians trained and certified to perform this service?

In an unregulated industry, using a company that has all of its staff trained to IICRC standards is the BEST level of insurance you could choose when selecting a cleaning professional to enter your home to clean and protect your investment, all the while giving you peace of mind. Our technicians are trained to international standards in ‘Hard Floor Cleaning Technicians’

I live in a high-rise apartment. Can you still clean and restore my hard floors?

Yes, we use the same all safe but powerful products but utilize slightly different cleaning equipment and technology to allow for a thor111ough and safe cleaning no matter what the location.

What makes Beyond Clean Group different to other Wood Floor Professionals?

Previously, if you wanted your floors refinished, you had to sand away the top layer and finish the floor again. It’s dusty, noisy, expensive, and your home will be taken over during the process. With the system we have developed here at Beyond Clean Group, we help you avoid all the inconvenience. We can remove years of built up dirt and soils and apply a new coat that will leave you floor looking incredible. And, we can do all this without sanding and major disruption to you daily routine.

How long before I can walk on my newly refinished floors again?

You don’t need to leave your home at all during our wood floor cleaning process. If you are having the floor refinished, you will need to follow these rules as the finish sets:
1. During the First Two Hours: Do not walk on the floors at all. 

2. During the First Twenty-Four Hours: Keep traffic to a minimum and wear socks when walking on the floor. Do not allow pets onto the floor. 

3. After Twenty-Four Hours: Furniture and rugs may be moved back, but you should put felt pads on the underside of all furniture.

How long will the coat/finish last for?

Because of our professional cleaning and neutralising we perform as part of our initial step, it sets the floor up perfectly so the finish (either matt or gloss) will adhere to your floor for many years to come.

How do you clean hardwood floors?

Unlike regular mopping (either via wet or steam mops) that doesn’t remove the dirt and soils that are embedded deep into the woods pores, our process starts with a industrial HEPA vacuum, then we mechanically scrub an alkaline cleaning detergent across the floor to lift any of the deeply embedded soils. We then pick up the now solubilised soils and then mechanically massage a neutral cleaner to return the floor to its initial natural look.

Will I be charged a cancellation fee if I cancel by booking?

We understand that plans change, and if you wish to cancel prior to receiving our appointment confirmation via SMS or email you are free to do so. If however we have allocated your appointment and confirmed via SMS or email, we will charge a cancellation fee of $ 65.00. You are more than welcome to reschedule once with being charged a cancellation fee providing it is more than 24 hours before your scheduled appointment.

What kind of finishes can you apply to protect my floor after cleaning?

We have two different types of protective coats we can apply

Maintenance Coat
After we deep clean your floor and dry it, then we’ll coat your floors with our ‘Maintenance Coat’ solution. Our fast drying Maintenance Coat will leave your floors with a uniform, overall sheen.

Poly Coat
Our durable, quick-dry Poly Coat will provide a protective layer to your floors. After our deep cleaning process, we will coat your floor with an even layer of our Poly Coat solution, which will create a protective barrier against water and chemical damage. This will also help your hardwood resist scratching and scuffing; it will leave your floor with a consistent shine.

What guarantee does Beyond Clean Group provide?

To our team here at Beyond Clean Group, YOUR happiness is our number one priority. We stand behind all of our work. All work performed comes with a 7 Day satisfaction guarantee, giving you time to report any deficiencies to our customer support team. The area(s) of concern will be re-done at no charge until satisfaction has been met, or if we can’t fix the problem or satisfy your concern then we will refund your investment for that area(s)—YOU GET YOUR MONEY BACK.

The Beyond Clean Group Service Guarantee:
• Your home or business will not only be cleaner, it will be safer —GUARANTEED.
• To have all of our staff highly trained to international standards —GUARANTEED.
• If you aren’t completely satisfied, we will make it right—GUARANTEED.
• If you aren’t happy, you don’t pay us—GUARANTEED.

• To do the job right, we invest in the highest quality, most powerful cleaning equipment and clean with only the safest products —GUARANTEED.

Can you also clean and coat Engineered Wood Floors and Vinyl tiles?

Our cleaning system can be used on any type of hardwood, engineered wood floor and vinyl tiles. However, we will only recommend refinishing/coating to floors after we have inspected them, as some floors can have a finish that is baked into it the surface, and putting a topcoat on these might not be recommended.

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