Pest Management

I purchase baits, sprays and traps myself. What different is hiring a professional pest management company going to do?

Due to licensing, the types of preventative measures that you can purchase and do yourself are mostly short term problem solvers, we the pest problem returning in the near future. In comparison to industrial strength long-term products that are available to trained technicians, we can evaluate your particular situation and provide a solution that will give you the best result.

What guarantee does Beyond Clean Group provide?

To our team here at Beyond Clean Group, YOUR happiness is our number one priority. We stand behind all of our work. All work performed comes with a 7 Day satisfaction guarantee, giving you time to report any deficiencies to our customer support team. The area(s) of concern will be re-done at no charge until satisfaction has been met, or if we can’t fix the problem or satisfy your concern then we will refund your investment for that area(s)—YOU GET YOUR MONEY BACK.

The Beyond Clean Group Service Guarantee:
• Your home or business will not only be cleaner, it will be safer —GUARANTEED.
• To have all of our staff highly trained to international standards —GUARANTEED.
• If you aren’t completely satisfied, we will make it right—GUARANTEED.
• If you aren’t happy, you don’t pay us—GUARANTEED.

• To do the job right, we invest in the highest quality, most powerful cleaning equipment and clean with only the safest products —GUARANTEED.

How come I can still see the odd pest AFTER the treatment?

It is highly possible that you will. Pest that you see after the treatment could have wandered in from outside, but because of how we have applied the treatment, they will have crossed a treated area and die shortly after that. Some pests also take time to come out of their homes before they cross over treated areas.
Depending on the pest we are treating, some of the products are designed to let the pest survive for a period of time after coming in contact with treated areas, so they actually can then take the product back to the nest and share the treatment around, therefore allowing us to get a much better success rate.
It’s important to remember that it could take up to a few weeks for the treatment to take full affect. Our trained and licensed pest management technician will discuss this with you when on site.

Do I need to empty out my kitchen cupboards prior to your technicians arrive?

No, it isn’t necessary to empty out your cupboards. Our processes are designed to carefully target specific areas. The only thing that we do ask is that you remove or cover open food contents.

Where does your technician apply the treatment?

This is completely dependent on the pest we are treating for. We focus the pest management solutions on the places where the pest in question will hide, feed and breed. Most of our treatments are away from where humans will generally walk or touch to limit the contact with you and your loved ones.

What else do I need to do before the appointment starts?

The most important thing we need is access to the perimeter of each room to spray along the skirting boards. Articles of clothing, toys, magazines and any other loose items should be cleared so we have clear access. Any fruit or exposed food on benches and tabletops should be covered or removed completely from the area to be treated.

We haven’t seen any pests around. Do we need to bother with an annual pest inspection?

In our line of work, we have learnt one valuable lesson over the years. We are humans, they are pests. Never assume we ANYTHING when it comes to pests. We study them, their life cycles and their environments. However, we also see things often that they shouldn’t technically be doing, but they often do.
Some pests you won’t see because when they are nocturnal, and when they are out and about, you are comfortably sleeping in bed. Some pests prefer to hide in dark damp areas that you won’t normally get access to within your home. So just because you can’t see a pest,

What do I do to keep my pets safe during the pest management appointment?

We take extreme care constantly to make sure we are using the safest solutions and best practices. You can assist us by making sure their water and food bowls are removed during spraying, and keep pets away from the building while the treatment is being conducted.

We live in a relatively new home. Pests won’t really bother us will they?

Unfortunately, pests don’t care if you live in an older place, or a brand new one. If they are looking for a home that is conducive for them and has a food source, they will set up camp anywhere. They don’t discriminate if you live in a rural area or an urban dwelling.

Will I be charged a cancellation fee if I cancel by booking?

We understand that plans change, and if you wish to cancel prior to receiving our appointment confirmation via SMS or email you are free to do so. If however we have allocated your appointment and confirmed via SMS or email, we will charge a cancellation fee of $ 65.00. You are more than welcome to reschedule once with being charged a cancellation fee providing it is more than 24 hours before your scheduled appointment.

How often should I have my house or unit treated for pests?

An annual inspection is the safest way to detect, treat and prevent pests from gaining control of your property. However time is critical. If you think you have a pest problem now, don’t wait! Call us right away so we can get our professionally trained Pest Management inspector onsite as soon as possible.

Do I need to vacate my place during the treatment?

It really depends on the pest we are treating for. Generally, you don’t have to leave; although a lot of our clients will find something to do during the time we are applying the treatment to the inside. Our treatments are very localised so you don’t have anything to worry about. Our technician will explain this in more detail upon arrival.

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