Tile and Grout Cleaning

How often should I have my floor cleaned?

Many factors must be considered when determining the how frequently you should have your tiles or natural stone cleaned. Foot traffic, pets, children, and routine floor maintenance will affect how often you need to have your f cleaned.

Why do you charge by the Square Metre instead of Per Room like others do?

Quite simply, it is the fairest solution for you as the consumer engaging a company. It stops some companies who use ‘per room’ pricing to then turn up and extract more money from you because you job is larger than they assumed (which is also a typical “Bait and Switch” tactic too). There can be confusion with some consumers as well if a lounge and dining room are considered as one if there are no walls separating them. With our system, you only pay for exactly what we clean. If your room size is smaller than what is considered ‘standard’, you pay less.

How long will it take for my floor to dry?

Due to the power of our equipment, you will be able to walk on your floors by the time we leave your place.

You mention your IICRC certifications. What is the IICRC and why should I care?

The Institute of Inspection, Cleaning and Restoration Certification (IICRC) has served as the industry sentinel for the cleaning, inspection and restoration service industries for more than 30 years. The IICRC helps ensure that you have access to trusted and trained cleaning professionals by establishing and monitoring certification programs and standards for these industries.

To qualify for IICRC-Certified Firm status businesses must demonstrate proof of insurance, maintain a written customer complaint policy with documented follow-up and provide ongoing education and training leading to certification for all technicians. IICRC Certified Firms are also required to abide by the IICRC Code of Ethics.

Regular professional cleaning using a IICRC trained technician is as important as having a trained mechanic perform routine tune-ups on your car. In an unregulated industry, using a company that has all of its staff trained to IICRC standards is the BEST level of insurance you could choose when selecting a cleaning professional to enter your home or business to clean, all the while giving you peace of mind.

How do you clean my tile & grout?

We start by applying a cleaning agent across your floor that will start to release the impacted soil from your natural stone/tiles and/or grout. We will then agitate this deep into the grout lines to maximise the result. Using very hot water at high volume, we use a high pressure rotary tool with dual rotating jets that performs the clean and capture process where we blast all the foreign soils off your floors, while the entire system is under powerful vacuum so there is no overspray, leaving your floors to dry in a matter of minutes.

Should I go with the cheapest advertised price I can find for Stone, Tile and Grout cleaning?

Unfortunately many companies in our industry do not practice ethical service standards and will often times mislead the consumer. Offering a low price to get into someone’s home or business then, once they are in, they use high-pressure sales tactics to increase the invoice amount. It is an old trick called bait and switch. Simply, they want you to book with them because the price is too good to refuse. Often times you will find companies charging extra for pre-conditioning, vacuuming, heavy duty cleaning, fuel charges, travel and many other variations. Often the customer will end up with an invoice that is often a few times the original amount quoted. Here at Beyond Clean Group through, we have developed a system and protocol to achieving an award-winning standard at the agreed price we provide after we have inspected your floor coverings. For families looking for a cleaner, healthier, longer-lasting result… the decision is clear – Beyond Clean Group!

How long will it take to have my tile floor cleaned?

For an average size dining room and kitchen, it typically takes 45–90 minutes to clean the tile & grout. This can vary based on a number of factors including the size of the tile, amount of soil in the grout lines, and room configuration. If you choose to have sealant added, it typically takes 2–3 hours to complete the entire process.

Why do your prices vary from other Stone, Tile and Grout cleaners?

The simple answer is: quality in workmanship and reputation. Lets look at the facts

On Going Training. Every one of our staff are trained by a technical cleaning college called Jena Dyco International in a variety of disciplines. We operate in an unregulated industry, so approximately 90% of “professional” (and we use that term loosely) cleaners have never been trained or scrutinised to make sure they are cleaning to both national and international standards, or that they even understand the fundamentals. This training doesn’t come cheap and costs us thousands of dollars per staff member. However, it is one of the factors that separate professionals from unprofessional businesses.

History and Experience. Between our staff, we have been in the cleaning industry longer than any other cleaner here on the Sunshine Coast! In that time we have organized and cleaned over 42,000 homes and businesses. This volume of experience has allowed us to learn exactly what to do, and what not to do to achieve the best result for you. And we are continually learning as well.

The most POWERFUL equipment. The majority of the stone, tile and grout cleaning firms utilise wet and dry vacuum cleaners or smaller electric extractors that have limited vacuum, little to no heat and not much pressure. Here at Beyond Clean, we only employ the most powerful and efficient cleaning equipment and processes so we can give you the best possible result in the shortest period of time so you can get back to enjoying your space.

Our primary unit is a self-contained vehicle mounted high pressure, high temperature extraction unit. When we wash our dishes, we realize that hot water helps dissolve and lift stains. The same is true when cleaning your tiles and grout. Unfortunately, most other tile cleaning companies use electric extractors will simply use the hot water that comes from your bathroom tap, which is about 50 deg C. Our very large vehicle mounted unit super heats its own water to approximately 120 deg C. That’s over twice the grease melting and stain busting heat that most other cleaners have access too. But the real reason our unit is the most powerful here on the Sunshine Coast is due to its vacuum and extraction power. This machine has almost two and a half times more drying power than a standard machine most other companies utilise. What does all this tech talk mean for you? It means that combined with our experience, our high performance equipment will allow us clean the maximum amount of soil from your tiles and staining from your grout, leaving you with the cleanest floor possible.

We are the one of the most experienced cleaning companies on the coast. We use the most powerful equipment. There are no hidden fees or additional charges after we give you the quote. Also, we never sub-contact, so our technicians are always police checked, drug tested and properly trained and certified Beyond Clean Group employees. This is what allows us to stand behind all of our work, and why our business has succeeded on word of mouth referrals.

Is getting my stone, porcelain, tile and/or grout sealed an expensive option?

We explain that it is like insurance. It is expensive? How much does it cost if you have an accident and you DON’T have it? Sealers are affordably priced and can actually save you a lot of money in replacement costs if you drop something on your floor that could permanently stain it.

Do you move furniture?

Our crews are professionally trained to move your light furniture, and return it to its rightful place when cleaning is completed (please remove any valuables, knick knacks and breakables prior to our arrival). For liability purposes, we cannot be responsible for heavier furniture (like piano’s, some beds, bookcases, china cabinets, entertainment cabinets etc.). In these kinds of situations our technicians will work around these pieces delicately.

What type of hard surface can you clean?

• Ceramic
• Porcelain
• Marble
• Terrazzo
• Pavers
• Concrete
• Sandstone
• Terracotta
• Granite
• Limestone
• Saltillo
• Quarry
• Slate

We can also clean footpaths, driveways, pool surrounds, and any other external hard surface.

Should I have my grout lines sealed?

Grout is an extremely porous material that absorbs soil, oils and spills, just like carpet. Having a sealer applied will help to give you a ‘window of opportunity’. In the unfortunate even of you dropping or spilling something on your floor (like a glass of wine etc.), with sealed grout you will have the time to clean up liquid spills before they soak into the grout. The type of sealant you choose will determine the degree of stain resistance.

What guarantee does Beyond Clean Group provide?

To our team here at Beyond Clean Group, YOUR happiness is our number one priority. We stand behind all of our work. All work performed comes with a 7 Day satisfaction guarantee, giving you time to report any deficiencies to our customer support team. The area(s) of concern will be re-done at no charge until satisfaction has been met, or if we can’t fix the problem or satisfy your concern then we will refund your investment for that area(s)—YOU GET YOUR MONEY BACK.

The Beyond Clean Group Service Guarantee:
• Your home or business will not only be cleaner, it will be safer —GUARANTEED.
• To have all of our staff highly trained to international standards —GUARANTEED.
• If you aren’t completely satisfied, we will make it right—GUARANTEED.
• If you aren’t happy, you don’t pay us—GUARANTEED.

• To do the job right, we invest in the highest quality, most powerful cleaning equipment and clean with only the safest products —GUARANTEED.

I mop regularly! Why should I have my Stone, Tile and Grout professionally cleaned?

That’s great you are proud of your place and mop your floors regularly. However, just like carpet, dirt builds up over time and has a dulling effect on your tile’s appearance. But unlike carpet, when dirt builds up on tiles, it has nowhere to go and sits on top.

When you run a mop over the floor, all you are doing is liquefying that dirt, and then as you move the mop from left to right across the floor, you are depositing that dirty water over your grout, which is very porous. Think about what colour the water is in your mop bucket by the time you have finished your floor. It is generally a very dark dirty brown or black colour with due to all the dirt you have mopped up. Well that same coloured water is soaking in and staining your grout. A thorough, professional tile & grout cleaning is the only way to remove the deep-down dirt that is impacted on the surface of the tile and the discolouration that has happened to your grout lines.

Do I have a choice of sealers?

Yes, there are a variety of sealers that we can apply, depending on the substrate, location, and end result/look desired. Different sealers are suitable for different surfaces and locations. Some will enhance the look of natural stone. Some will fill the micro pores in porcelain, some will seal grout. Some work better at repelling water based staining only, and some others against oil and water. There is also gloss, semi gloss and matt finishes. No matter what your floor and what look you want, our expert technicians will assist you to select the most suitable sealer.

Can you clean apartments and high rise dwellings?

Definitely! Yes, we use the same safe but efficient cleaning solutions but utilize slightly different equipment and technology to allow for a thorough cleaning no matter what your location.

Do you charge for an estimate or a quote?

No, we do not charge for an estimate. Based on the answers we receive from you from questions we have asked, we are more than willing to give you an obligation free estimate over the phone, and will confirm a quote after we have inspected the site personally prior to preceding. After we have measured the areas to be serviced, THERE IS NO HIDDEN FEES OR CHARGES. The price we quote is the price you pay!

The grout in my shower recess and around the toilet is discoloured; can this be removed with your cleaning?

Staining around toilets and inside shower cubicles/recesses is difficult to completely remove as the staining is either from urine deposits, body fats and oils. Usually has gone very deep in the grout itself, and some instances damaged or permanently stained the grout. The longer you leave it uncleaned and not sealed the worse it will get, so it is recommended to have these areas cleaned and sealed even if the results are not as spectacular as we can achieve in other areas within your residence or business. In areas that have permanently stained grout, we could even colour seal that area to bring it back to 100% uniformity.

Will I be charged a cancellation fee if I cancel by booking?

We understand that plans change, and if you wish to cancel prior to receiving our appointment confirmation via SMS or email you are free to do so. If however we have allocated your appointment and confirmed via SMS or email, we will charge a cancellation fee of $ 65.00. You are more than welcome to reschedule once with being charged a cancellation fee providing it is more than 24 hours before your scheduled appointment.

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